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Privacy Policy

Hotel Kranzbach GmbH
In Kranzbach 1
82493 Krün/Klais

We collect, process and use your personal data with utmost respect for the protection of such data. Your privacy rights have top priority. HOTEL KRANZBACH GMBH strives to protect those rights.
This Privacy Policy covers the collection and use of personal data, which may be collected when you make contact with us, such as when you visit our website, enquire about, book or purchase services, or if you call us. We collect, process and use your personal data only with your consent or if granted permission by law.
By using our services and granting consent pursuant to this Policy, you confirm that you are aged over 16 and are able to grant valid consent or that effective consent has already been granted by your parent, legal guardian or custodian.

1) What are personal data?

The term ‘personal data’ is defined in the German Federal Data Protection Act (BDSG).
Personal data are particulars concerning the personal or material circumstances of an identified or identifiable natural person. They include, but are not limited to:
- your master data (surname, first name, address, email address, telephone and fax number, date of birth), language and vehicle registration number,
- details in travel documents (passport number, passport details, date of birth, issuing authority, validity dates, nationality) and identification documents (personal identity card, driver’s licence etc., including the issuing authority and validity dates),
- payment method and payment details, in particular for payment using EC cards, credit cards or bank cards,
- the length of stay requested by you and any conditions, special services, health details and personal preferences that you disclose to us in connection with your stay, nd
- special categories of data such as health details, special requirements and information about marriage/partnership.

2) Why does HOTEL KRANZBACH GMBH collect personal data?

HOTEL KRANZBACH GMBH collects and uses your personal data to provide you with exemplary customer service, to enable convenient access to our website and to provide an optimal range of services. In addition, your personal data help us to keep you updated about the latest products and other developments.

3) Collection, processing and use of personal data

(1) Personal data are collected by us in the scope of your enquiries, enquiries submitted via a form and enquiries about further offers, reservations, bookings, online bookings, service bookings and voucher bookings.
(2) During your stay there are a number of situations in which you voluntarily disclose your personal requests and preferences to us (directly or through a questionnaire). HOTEL KRANZBACH GMBH collects such data in order to ensure you have a pleasant stay and to able to provide you with an enhanced service in the future.
(3) The data are processed on the legal basis of the following:
- fulfilment of our pre-contractual and contractual obligations towards you,
- consent obtained from you,
- statutory, contractual or other legal obligations that we are subject to (documentation rights and obligations in relation to accounting, taxation and customs law, contracts, reporting and legal disputes) and
- our legitimate interests (improvement of our customer service, including direct marketing, and our own legal interests).
(4) We solely use personal data that you have provided to us for the purpose for which they were provided.
(5) Your data will only be processed and used for advertising purposes with your consent or if permission is granted by law.
(6) The duration of the storage is based on the duration of our business relationship and consent granted by you, as well as any statutory data retention obligations and legal obligations applicable to us.
(7) In the case of job applications, we will collect, process and use your data solely for the purpose of the job application and delete your data no later than six months after receipt, unless you have permitted us to use your application for future job offers.

4) Newsletters

(1) If you subscribe to our email newsletters, we require your email address and your first name and surname. Your email address will be used for our own advertising purposes until you unsubscribe from the newsletter.
(2) A double-opt-in process is used for online registration to subscribe to our newsletters.
You will receive a confirmation message to the entered email address containing a link to confirm the registration. The registration process is only completed when you click on that link. Registration for the newsletter is logged so that we have proof of the registration process in line with legal requirements. That includes storage of the date and time of registration and confirmation, as well as the IP address used.
(3) You may cancel your newsletter subscription and withdraw your consent to storage of your email address and its use for sending the newsletter at any time by clicking on the unsubscribe link within the newsletter email or by unsubscribing via our website at Newsletter-Deregistration.
(4) The content of our website has been carefully produced and repeatedly checked. However, we cannot assume any liability for the information provided being up-to-date, correct and complete. Claims for compensation due to use or non-use of information or due to the use of incorrect or incomplete information are not admitted. All offers are subject to alteration and are non-binding. We reserve the right to partially or fully change, supplement or delete offers without separate announcement or to suspend or cease publication of the website. The content and programming of our website are protected by copyright and ancillary copyright. Any reproduction, even of only parts of the website, and publication, in particular the copying of texts, graphics and photographs, is forbidden without our prior written permission.

5) Data transfer to third parties

(1) Your data will not be transferred to third parties unless we are required by law to do so, unless the data are transferred to fulfil our contractual obligations, or unless the data are transferred for the purpose of performing a service requested by you for which third parties need to be engaged.
(2) You may make an online booking via our website. We use the HotelNetSolutions service for that purpose ( The data you enter will be transferred to our Suite8 property management system for reservation and guest management and will be processed and used there. As a rule, all data entered by you will be transferred in an encrypted form.
(3) In the scope of operating our website and for the purpose of sending our newsletter, we engage processors (web service providers and agencies), which may gain access to your personal data in the course of their activities. They have concluded an agreement with us to comply with the applicable provisions under data protection law.

6) Cookies

Our website uses cookies. Cookies are small text files that are stored on your end device with the help of your browser. They do not cause any damage. Some cookies remain stored on your end device until you delete them. They enable us to recognise your browser when you next visit the website and to analyse your user behaviour.
To prevent that, you may adjust your browser settings so that you are informed about cookies being set and may allow them on a case-by-case basis only. The deactivation of cookies may limit the functionality of our website.

How can cookies be deactivated, deleted or blocked? This website that you are visiting enables the various cookies to be checked/unchecked as described below. Please note, however, that if they are deactivated, you may not be able to use the full functionality of this website.

Open the Firefox browser.
Press the ‘Alt’ button on your keyboard.
Click the ‘Menu’ button and then choose ‘Options’ in your toolbar.
Select the ‘Privacy & Security’ panel and go to the ‘History’ section.
In the drop-down menu next to ‘Firefox will’, choose ‘Use custom settings for history’.
Uncheck ‘Accept cookies from websites’ and store your settings.

Internet Explorer:
Open Internet Explorer.
Click on the ‘Tools’ button, and then select ‘Internet options’.
Select the ‘Privacy’ tab.
Under ‘Cookies’ you can deactivate cookies and store your settings.

Google Chrome:
Open Google Chrome.
Select ‘Settings’.
Click on ‘Advanced’.
Under ‘Privacy and security’ click on ‘Content settings’.
Under ‘Cookies’ you can deactivate cookies and store your settings.

Open Safari.
Select ‘Settings’ in the toolbar (grey gear icon in the upper right corner) and click on ‘Privacy’.
Under ‘Allow cookies’ you can specify whether and when Safari should allow cookies from websites. For more information, click on Help (?).
To learn more about cookies that are stored on your computer, click on ‘Display cookies

We also use the content of third parties on our website to make our online presence as informative and convenient for you as possible. Such services include Google Maps and YouTube. Those third-party providers obtain your IP address for technical reasons. We have no influence on the use of such data by third-party providers. Please see the privacy policies of the respective providers.

Cookie Settings

7) Use of Google Analytics

Our website uses functions of the Google Analytics web analysis service. The provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Cookies are used for that purpose; they enable analysis of use of the website by its users. The generated data are transferred to the server of the provider and stored there.
Google uses that information to analyse your use of the website, to compile reports about activity on the website and to provide the operator of the website with further services related to use of the website and internet use. The IP address transmitted by your browser in the scope of Google Analytics will not be merged with other data held by Google. Please see also Google’s privacy policy, in particular the information available under the following two links:
- und
You may prevent that by adjusting your browser settings so that no cookies are stored. We have concluded a suitable processing agreement with the provider.

Disable Google Analytics

IP anonymisation
We have activated the IP anonymisation function on this website. As a result, your IP address will be truncated by Google within the Member States of the European Union or in other signatory states to the Agreement on the European Economic Area before being transferred to the USA. The full IP address is only transferred to a Google server in the USA and truncated there in exceptional cases. On behalf of the operator of this website, Google will use that information to analyse your use of the website, to compile reports about activity on the website and to provide the operator of the website with further services related to use of the website and internet use. The IP address transmitted by your browser in the scope of Google Analytics will not be merged with other data held by Google.
Please see also Google’s privacy policy, in particular the information available under the following two links:
- und

Google Tag Manager
Google Tag Manager is a solution that enables us to manage website tags via an interface (and thereby integrate Google Analytics and other Google marketing services with our website). Tag Manager (which implements the tags) does not itself process any personal data of users. Please see the following information about Google services with respect to the processing of personal data of users. Use policy:

‘Audiences’ with Google Analytics
We use Google Analytics in order to only display advertising within the scope of the advertising services of Google and its partners to users who have shown an interest in our online presence or that have certain properties (e.g. interest in certain topics or products based on websites visited), which we transfer to Google (‘remarketing’ or ‘Google Analytics audiences’). We use ‘remarketing audiences’ to ensure that our advertising matches the potential interests of users.

8) Integration of social media plug-ins

Social media plug-ins may be integrated with some pages on (e.g. ‘like’ or ‘share’ buttons). Social media are services such as Facebook, YouTube, Google+ and Twitter. When you visit a page on that has such a plug-in, a connection will be established with that social media provider by your browser. The content of the plug-in (the button) is then made available by the server of the social media provider. As a rule, such servers can therefore track visits to this website (including by using cookies that were created during your visits to those social media).
If you click on the plug-in while you are signed into your account with a social media provider, data may be sent by your browser to that social media provider and linked with your user account there. Please see the privacy policies of the respective social media providers to find out which data are sent are how those data are handled. You can also learn there about options to adjust your settings to protect your privacy. If you are not signed in, you will usually be asked to sign in or to register and create a user account.
If you wish to prevent social media from collecting data about you, you may sign out of your account there first and delete any cookies of that provider. If you do not have a user account with a social media provider, no data will be transferred.

9) ‘Remarketing’ or the ‘similar audiences’ function of Google Inc.

The ‘remarketing’ or ‘similar audiences’ function of Google Inc. (‘Google’) is used on That function enables us to display targeted advertising to visitors to the website, since visitors to the website of the provider are shown personalised, interest-based advertising when they visit other websites within the Google Display Network. Google uses cookies to perform analysis of use of the website – that forms the basis for generating personalised (interest-based) advertising. Google stores a small file with a sequence of numbers in the browsers of visitors to the website for that purpose. That sequence of numbers is used to record visits to the website and collect anonymised data about use of the website. Personal data of visitors to the website are not stored. If you subsequently visit another website in the Google Display Network, advertising will be displayed to you that is highly likely to be based on product and information content that you have accessed previously.
You may permanently disable the use of cookies by Google by clicking on the following link and downloading and installing the plug-in provided there: .
Alternatively you may deactivate the use of cookies by third-party providers by visiting the deactivation page of the Network Advertising Initiative at and opting out as described there.
For further information about Google ‘remarketing’ and Google’s privacy policy, please see:

10) Your rights, in particular your right to object

(1) If you have consented to processing and use of your personal data by us for service and marketing purposes, you may withdraw that consent at any time.
(2) You may obtain access free of charge and at any time to your personal data stored by us. As a data subject, you also have the right to rectification, restriction of processing, blocking and erasure of those data, providing your request is not in conflict with other statutory obligations.
In either of the above cases please contact us by email or by post using the following contact details:
Hotel Kranzbach GmbH, Kranzbach 1, 82494 Krün

11) Miscellaneous

We have implemented organisational and technical measures – which we evaluate and, where necessary, adjust on an ongoing basis – to protect your personal data that are stored and processed by us.
We reserve the right to amend this Privacy Policy at any time and to bring it in line with new developments. The new version applies from the time of publication on our website. The current version of the Privacy Policy may be accessed at any time via our website

Controller under data protection law:

Hotel Kranzbach GmbH
Kranzbach 1
82493 Krün/Klais
Telefon: +49 (0)8823 - 928000
Fax: +49 (0)8823 – 92800-900

Version dated 24 May 2018